Frequently Asked Questions
Who is able to purchase products at CanRad Beauty Limited?
CanRad Beauty Limited provides shopping for Professional Customers only – stylists, estheticians, barbers, salon/spa owners, schools, nail technicians and make-up artists.
After providing a copy of your license or certificate, CanRad Beauty Limited will open an account in your name with the necessary contact information. All purchases must be made under your specific account so CanRad Beauty Limited can track item purchases for product warranty or product recall requirements.
*To purchase Moroccanoil products, you must fill out a Moroccanoil salon contract–please contact customer service for more information.
How much does shipping cost?
Shipping/Freight cost is $14.99 + Tax in Ontario, Manitoba and Saskatchewan.
Anywhere else in Canada, please contact customer service for shipping rates
Which payment methods are available?
Payments can be made through our Business Consultants or by contacting our Customer Service team. We accept many different payment methods, but the most common are:
- Credit Cards: Visa, MasterCard & American Express
- Cash
- Personal or Business Cheques
- E-Transfer: Our e-transfer email is epay@canrad.com. In the comment/notes section, be sure to include your CanRad account number and invoice number (This method requires a CanRad Credit Account, by completing an application form).
- Online Payment: Search and set up Can-Rad Beauty LTD as a payee. Your online banking portal will guide you in their New Payee section. You will require your CanRad account number. Some banks will require you to add 2 additional digits, so in that case, add 00 to your CanRad account number (for example, if your CanRad account is 99999, then you would enter 9999900 into the Account Number field).
- CanRad is now accepting Bitcoin
Please click on https://app.coinberry.com/pay/7a66601baf6 and complete the checkout process. Please note that you will have to enter both the CanRad Invoice number and Invoice payment amount.
Please note the following conditions on your 30 day charge account:
*A $25.00 service fee will be charged for returned cheques (in addition to the amount of the cheque).
Can I return or exchange products purchased from CanRad?
Yes, your satisfaction is guaranteed. If for any reason you are not completely satisfied with any product you have purchased, we will gladly give you a full refund* or exchange* if you return it to CanRad Beauty Limited within 30 days after you purchased it. (Excludes customer “special order” request items or Final Clearance items).
*Items must be returned with their original invoice, packaging, manuals, accessories or warranty cards
*All clearance & promotional items (Black Friday, Boxing day, etc...) are final sale; no returns will be accepted for these items.
*All our promotional items will be marked with *BF
Symbol Legend:
! - Kit SKU
* - Discontinued but we still have stock
@ - Currently on deal
% or $ - Currently on deal
# - Free items in the free goods deal
How are backorders managed?
Backorders are not charged until stock arrives and ships.
They are managed twice a week and shipped $0 delivery fee for backorders over $50.
Backorders 3 months or old are cancelled.
B2B accounts do not hold backorders.
Any items not received will have to be re-ordered.
Please confirm stock prior to submitting order under Toronto Whse.
If you wish to open a credit account to manage backorders, please fill out the credit application below to open an account.
Credit Application
Click on the link below to download or complete online to create an account with CanRad Beauty Limited. Please email or fax the form back to us.
Update Credit Card
Due to Canadian privacy laws, our website does not allow you to update your credit card information. To update your credit card information on file, please fill out the secure form, and a member of our team will contact you promptly.
Your privacy and security are our top priorities.
*Personal information should not be shared due to security.